Programmer in Brampton, Ontario

● Diploma in the computer field with solid experience and knowledgeable in the IT hardware and software field ● Led a team of 75 cross-functional stakeholders and improved operational efficiency by 85% ● Oversaw, helped troubleshoot desktop and Microtik devices maintain if required to escalate issues to vendors ● Complex problem-solver, skilled in developing teamwork, managing multiple projects timelines, follow up task ● Support In-house applications and back-office software as MS Office, Adobe Acrobat, PowerShell, and OS ● Configure and install the MS Exchange server and control the Email access for End-Users and management ● Monitored the operation 24/7, worked remotely from outside office environments to run the business smoothly ● Installed, maintained and configured the mobiles, tablets and upgrading the firmware and solving a problem ● Teamwork on KPI and coordinated with vendors for required delivery orders, tracked and followed up ● Self-organization using lifecycle project with scrum, complete the tasks and strict deadline ● Clean driving record and willing to travel as the job requires